Worked on the nesi/support-docs repository to deliver comprehensive user-facing documentation enhancements for Freezer long-term storage. Focused on improving onboarding and support efficiency, the work included developing detailed guides for configuring s3cmd, a thorough Freezer user guide, and troubleshooting resources. Updates to the S3cmd usage documentation clarified the handling of hyphenated bucket names and provided a clearer description of Access Key usage, ensuring greater consistency and usability. All documentation was authored in Markdown, leveraging technical writing and documentation skills to create self-service resources that reduce common support questions and facilitate smoother production adoption for users of the Freezer system.