
Worked on the Sheffield-City-Council-Digital-Access/Verint-Resource-Files-DEV repository to enhance the accessibility and discoverability of council services. Delivered structured updates to the knowledge base by embedding direct SNIPS Business Support contact information within the disability and mental health sections, making it easier for users to access assistance. Refined the descriptions and expanded keywords for pollution and nuisance services, clarifying the scope of mice and rat treatment. Applied content management and information architecture principles to standardize updates, using JavaScript for front end development. The work focused on maintainability and user experience, addressing content structure rather than bug fixes during this period.
February 2025 monthly summary for Sheffield-City-Council-Digital-Access/Verint-Resource-Files-DEV focusing on delivering structured knowledge-base updates and improved service discoverability. Key features delivered include embedding direct contact information for SNIPS Business Support in the disability and mental health knowledge base and refining pollution/nuisance services descriptions and keywords to improve discoverability and accuracy.
February 2025 monthly summary for Sheffield-City-Council-Digital-Access/Verint-Resource-Files-DEV focusing on delivering structured knowledge-base updates and improved service discoverability. Key features delivered include embedding direct contact information for SNIPS Business Support in the disability and mental health knowledge base and refining pollution/nuisance services descriptions and keywords to improve discoverability and accuracy.

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