Worked on enhancing customer support workflows by updating documentation in the liamsommer-mx/development repository, focusing on legacy installation access for users under Extended Support agreements. Used Markdown to clarify the process for obtaining older installation packages through Mendix Support, ensuring that both customers and support teams have clear, actionable steps. The documentation improvements addressed a recurring pain point by reducing the volume of support inquiries related to legacy installations. This work emphasized strong documentation skills and a methodical approach to aligning support processes with contractual agreements, resulting in a more streamlined experience for users managing legacy software environments under Extended Support.