
Worked on the Kong/docs.konghq.com repository to clarify documentation around Kubernetes Ingress and Gateway API, addressing customer confusion about inbound routing mechanisms. Used Markdown to update guidance, emphasizing continued Ingress support while recommending Gateway API as the preferred approach. Collaborated with technical and product management teams to ensure accuracy and alignment with customer needs, and included versioned release notes for transparency. The documentation update was delivered as a single, targeted commit, aiming to improve onboarding and reduce support overhead. Focused on clear, actionable communication, the work leveraged documentation skills and Kubernetes domain knowledge to enhance the user experience for Kong customers.
December 2024: Delivered targeted documentation clarifications on Kubernetes Ingress vs Gateway API for Kong docs, aligning guidance with customer needs and reducing potential confusion. Reiterated ongoing Ingress support while recommending Gateway API as the preferred inbound routing mechanism. The change was implemented via a single commit and is expected to lower support tickets and improve onboarding. Tech/PM collaboration ensured accurate guidance and versioned release notes.
December 2024: Delivered targeted documentation clarifications on Kubernetes Ingress vs Gateway API for Kong docs, aligning guidance with customer needs and reducing potential confusion. Reiterated ongoing Ingress support while recommending Gateway API as the preferred inbound routing mechanism. The change was implemented via a single commit and is expected to lower support tickets and improve onboarding. Tech/PM collaboration ensured accurate guidance and versioned release notes.

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