Worked on the qdrant/landing_page repository to deliver a comprehensive documentation overhaul supporting the transition from Freshdesk to Jira Service Management. Focused on aligning customer-facing documentation with new support workflows, the work involved updating Markdown files to reflect revised support request types, ticket information requirements, and severity levels. Incorporated references to the support bundle script to streamline data collection and improve onboarding for the JSM workflow. Emphasized clarity and traceability by capturing relevant screenshots and finalizing changes in a single commit. The effort enhanced the internal knowledge base, enabling more efficient support processes and reducing friction in the customer support cycle.