Toni Martinez delivered a focused documentation overhaul in the qdrant/landing_page repository to support the transition from Freshdesk to Jira Service Management. Using Markdown and leveraging strong documentation skills, Toni revised customer-facing support materials to align with new ticket types, severity levels, and data collection practices, including references to the support bundle script. The work was completed in a single, traceable commit, ensuring clarity and maintainability. By updating the internal knowledge base and onboarding materials, Toni enabled smoother adoption of JSM workflows, improved support efficiency, and reduced friction in support cycles. The depth of the update addressed both user and operational needs.