Contributed targeted documentation enhancements to the GSA-TTS/identity-handbook repository, focusing on the manual phone review workflow. Delivered a new guidance section that clarifies the process for manual phone review requests, integrating direct links to ticketing and implementation resources to streamline adoption across teams. The work involved refining Markdown content, updating navigation, and removing deprecated references to improve clarity and maintainability. Emphasized technical writing and documentation skills to ensure compliance alignment, reduce manual errors, and provide clear escalation paths for reviewers. The update supports more consistent processing and simplifies future updates, reflecting a focused approach to documentation-driven workflow improvements.