Aurrel Hebert updated the CleverCloud/documentation repository to enhance incident response workflows for DBaaS, focusing on postmortem documentation and ciphered database reboot procedures. Using Markdown and leveraging strong documentation skills, Aurrel clarified the steps required during incidents, including DBaaS actions, restart processes, and manual recovery for encrypted databases. The work included refining provider API guidance to streamline ciphered database reboots, reducing operational friction for both operators and customers. By aligning new documentation with existing playbooks, Aurrel improved consistency and onboarding, enabling faster and more reliable incident handling. The depth of the updates laid groundwork for smoother future operations.