Worked on enhancing the Incident Management Service within the Selco-Foundation/E4H_Digital_Platform by introducing state management and support for processing incident requests through an additional topic. Leveraging Java and the Spring Framework, the developer focused on backend improvements that increased the reliability and scalability of incident handling. The implementation included updates to the phc count, ensuring more accurate tracking and processing of incidents. No major bug fixes were reported during this period, as the primary emphasis was on delivering new feature functionality. These enhancements laid the groundwork for faster triage and more efficient queue management of incident requests moving forward.