
Worked on updating customer-facing documentation in the cloudflare/cloudflare-docs repository to clarify the availability of Regional Tiered Cache across different plan tiers. Focused on aligning documentation with actual product entitlements, the work involved editing Markdown files to specify that RTC is included with Enterprise plans and accessible to Free, Pro, and Business plans through Smart Shield Advanced. Applied content management and technical writing skills to improve consistency and user guidance, reducing ambiguity for customers. The updates enhanced onboarding materials and helped decrease support inquiries by making plan distinctions clearer, ensuring that documentation accurately reflected the product’s current capabilities and offerings.
June 2026 work focused on correcting documentation entitlements for Regional Tiered Cache (RTC) to reflect Enterprise inclusion and Smart Shield Advanced paths for non-Enterprise plans. This aligns customer-facing docs with product reality, reducing ambiguity and support load.
June 2026 work focused on correcting documentation entitlements for Regional Tiered Cache (RTC) to reflect Enterprise inclusion and Smart Shield Advanced paths for non-Enterprise plans. This aligns customer-facing docs with product reality, reducing ambiguity and support load.

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