Worked on the MicrosoftDocs/customer-insights repository to enhance the clarity and accuracy of Customer Insights - Journeys documentation. Focused on improving user guidance by clarifying action naming conventions and explicitly documenting the 90-day maximum wait for segment wait conditions. Used Markdown and technical writing skills to update article metadata and section headers, ensuring consistency and reducing user confusion. Collaborated across teams to validate documentation changes and align with governance standards. No code defects were addressed during this period, as the primary emphasis was on documentation quality. The work aimed to reduce support overhead by making journey-wait conditions more transparent and standards-compliant.