Worked on the platformsh-docs repository to deliver a self-service feature enabling users to retrieve Fastly credentials through environment variables, eliminating the need for support ticket submissions. Focused on updating user-facing documentation using Markdown, the work provided clear technical instructions and improved onboarding efficiency. The approach emphasized technical writing and user support, aligning with a broader shift toward self-service tooling and reducing support overhead. By clarifying credential retrieval workflows and enhancing documentation usability, the update improved both security and user experience. The contribution demonstrated depth in documentation practices and a strong understanding of user needs within a technical documentation platform.