Developed and delivered a customer-facing knowledge base article for the netwrix/docs repository, focusing on encryption methods used in Netwrix Data Classification. The work involved technical writing and documentation skills, using Markdown to clearly explain how data is encrypted both at rest and in transit. The article also addressed authentication methods and deployment considerations, providing detailed guidance for customers seeking to understand and implement secure data practices. By revising and expanding existing documentation, the developer ensured that complex security concepts were accessible and actionable, supporting business value through improved customer understanding and deployment of Netwrix Data Classification’s encryption features.