Worked on backend resilience for the audio transcription workflow in the chatwoot/chatwoot repository, focusing on stabilizing message processing when OpenAI integration is disabled. Addressed a critical bug by implementing robust error handling in Ruby on Rails, specifically rescuing unauthorized errors and logging warnings instead of allowing backend crashes. This approach ensured that audio transcription jobs could gracefully exit on authentication failures, reducing downtime and preventing disruption of downstream tasks. The solution improved backend reliability and observability without altering frontend behavior, leveraging skills in Ruby, backend development, and error handling to deliver a more predictable and maintainable transcription pipeline.