Emma Moon enhanced the ministryofjustice/cloud-optimisation-and-accountability repository by refactoring the ticket template to improve clarity and compliance with COAT standards. She restructured the template’s sections, introduced a dedicated area for testing steps, and embedded a direct link to the Definition of Done, reducing ambiguity in ticket creation and verification. Her work focused on documentation and technical writing, utilizing Markdown to ensure consistent formatting and readability throughout the template. While the scope was limited to a single feature over one month, Emma’s contributions addressed process alignment and code quality, resulting in a more maintainable and standards-compliant workflow for the repository.