During June 2025, Gemma Thomas enhanced the mirrord Jira integration documentation in the metalbear-co/metalbear.co repository, focusing on improving user onboarding and self-service. She delivered a comprehensive update using Markdown, clarifying setup steps, version requirements, and the display of session metrics within Jira. Gemma collaborated with engineering to ensure the documentation accurately reflected product behavior, updating troubleshooting guidance and adding visual aids to support user self-resolution. Her work leveraged technical writing and version-controlled content management, resulting in a single, in-depth feature that reduced support needs and accelerated customer adoption, while maintaining code stability and not requiring any bug fixes.