Contributed to the zumasys/docs repository by developing comprehensive documentation for RMA processing workflows, detailing procedures for modules such as RMA.E, RMAREC.E2, and MSHIP.E. Leveraged Markdown and technical writing skills to clarify receipts handling, failure codes, and posting processes, supporting accurate RMA management and user self-service. Ensured documentation was tightly integrated with the codebase for improved traceability and onboarding. Additionally, addressed a documentation bug by correcting terminology related to coupon expiration, enhancing clarity and reducing support confusion. Demonstrated disciplined documentation practices and Git-based change control, focusing on quality, consistency, and alignment with product behavior throughout the engagement.