Donna Smith authored and maintained documentation in the zumasys/docs repository, focusing on RMA workflow procedures and coupon expiration terms. She developed the RMA Processing Documentation Guide using Markdown, detailing end-to-end processes for RMA.E, RMAREC.E2, and MSHIP.E, including receipts handling, failure codes, and posting steps. Her technical writing improved onboarding and reduced support time by standardizing RMA processes and clarifying user actions. Donna also addressed a documentation bug by correcting terminology for coupon expiration, ensuring accuracy and reducing user confusion. Her work demonstrated strong documentation discipline, version control practices, and a focus on clarity and consistency in technical communication.