During February 2026, Greg Kimbles enhanced the utilitywarehouse/kafka-cluster-config repository by delivering two production-ready features focused on customer support messaging. He provisioned a new Kafka topic dedicated to customer support subscriptions, implementing data retention policies to manage message lifecycle and ensure compliance. Additionally, Greg updated the William service to consume the ticketing_v2 topic, enabling broader data ingestion across support workflows. His work leveraged Terraform for infrastructure as code, integrating AWS cloud services and Kafka topic management. While the scope was targeted, the changes improved operational visibility and reliability in support systems, demonstrating depth in cloud infrastructure and event-driven architecture.