Worked on enhancing the reliability and observability of the QueuedChannel component in the palantir/dialogue repository, focusing on improving the diagnosis of 'queue full' errors. Leveraged Java and backend development skills to introduce structured logging, detailed error metrics, and additional instrumentation, which provided clearer telemetry and improved visibility into queue pressure during high-load scenarios. This work enabled faster incident response and more effective capacity planning by making operational issues easier to detect and analyze. The enhancements supported proactive issue management and strengthened deployment robustness, reflecting a methodical approach to software instrumentation and operational excellence within a complex backend system.