Jacob Decker updated the ConnectWise integration prerequisites documentation in the immense/immybot-documentation repository, focusing on clarifying and specifying a new required permission for managing technician pods. He used Markdown to revise the documentation, ensuring that the access path for Service Desk to Service Tickets with Inquire (All) was clearly outlined. This update aimed to reduce misconfigurations and support load during ConnectWise integration setup by making onboarding requirements more transparent. Jacob’s work centered on documentation skills, emphasizing accuracy and clarity rather than code changes, and addressed a targeted need within the integration process, resulting in a single, well-defined feature improvement.