Worked on the neptune-client-scale repository to centralize user support by implementing a single Neptune Support Center link throughout the codebase. This feature replaced the previous support email, streamlining user access to help resources and improving onboarding efficiency. The approach involved careful code refactoring and thorough documentation updates to ensure consistency across all relevant touchpoints. Python was used to propagate the new support workflow, with a focus on maintaining clear traceability of changes and adhering to release hygiene standards. The work addressed operational efficiency by reducing friction for users and enabling faster triage, while maintaining a uniform experience across the platform.