
Mark Pullan engineered robust data reporting and monitoring enhancements for the NHSDigital/nhs-notify-reporting repository, focusing on reliability, accuracy, and operational insight. Over ten months, he delivered features such as batch reporting, anomaly detection, and client-specific dashboards, using technologies like AWS Athena, Terraform, and SQL. Mark implemented schema migrations, optimized ingestion pipelines, and introduced alerting and billing logic to improve data quality and reduce operational noise. His work included developing Power BI views, IAM policy updates, and infrastructure as code, resulting in granular analytics and maintainable systems. The solutions addressed business needs for traceability, governance, and data-driven decision-making.

October 2025 monthly summary for NHSDigital/nhs-notify-reporting. This period delivered targeted improvements to alerting and billing accuracy, reducing operational noise and ensuring correct invoicing for Synertec data across monthly and weekly views. Work emphasis was on reliability, data correctness, and clear business impact for stakeholders.
October 2025 monthly summary for NHSDigital/nhs-notify-reporting. This period delivered targeted improvements to alerting and billing accuracy, reducing operational noise and ensuring correct invoicing for Synertec data across monthly and weekly views. Work emphasis was on reliability, data correctness, and clear business impact for stakeholders.
September 2025: Delivered targeted reporting enhancements and cleanup to the NHSDigital/nhs-notify-reporting platform. Implemented a client-specific filtered reporting dashboard with a new SQL view, updated IAM policies, and Terraform-backed resource provisioning to ensure client data isolation. Added a weekly supplier invoice reporting view, renamed/preserved the monthly reports where appropriate, and configured IAM permissions to enable weekly reporting alongside existing monthly data; also resolved the Proco week-start alignment issue. Introduced the templateid dimension across plan summaries and reporting, with SQL and Terraform updates enabling filtering and aggregation by template IDs. Completed cleanup of deprecated example code and legacy migration artifacts, and refreshed documentation to reflect the current data model, reducing technical debt and improving maintainability. Technologies demonstrated include SQL data modeling, Terraform infrastructure as code, IAM governance, and cross-team scripting.
September 2025: Delivered targeted reporting enhancements and cleanup to the NHSDigital/nhs-notify-reporting platform. Implemented a client-specific filtered reporting dashboard with a new SQL view, updated IAM policies, and Terraform-backed resource provisioning to ensure client data isolation. Added a weekly supplier invoice reporting view, renamed/preserved the monthly reports where appropriate, and configured IAM permissions to enable weekly reporting alongside existing monthly data; also resolved the Proco week-start alignment issue. Introduced the templateid dimension across plan summaries and reporting, with SQL and Terraform updates enabling filtering and aggregation by template IDs. Completed cleanup of deprecated example code and legacy migration artifacts, and refreshed documentation to reflect the current data model, reducing technical debt and improving maintainability. Technologies demonstrated include SQL data modeling, Terraform infrastructure as code, IAM governance, and cross-team scripting.
In August 2025, delivered two features in NHSDigital/nhs-notify-reporting that enhance reporting granularity and delivery diagnostics. Added a templateid field with DB schema changes, ingestion population, and SQL updates to surface template-level performance. Introduced an AWS Athena named query to report PDS cleared failures to diagnose and resolve delivery issues. No explicit bug fixes recorded in this period. These changes enable data-driven decision making, improve visibility into template usage and delivery reliability, and demonstrate proficiency in DB migrations, ingestion pipelines, SQL, and AWS Athena.
In August 2025, delivered two features in NHSDigital/nhs-notify-reporting that enhance reporting granularity and delivery diagnostics. Added a templateid field with DB schema changes, ingestion population, and SQL updates to surface template-level performance. Introduced an AWS Athena named query to report PDS cleared failures to diagnose and resolve delivery issues. No explicit bug fixes recorded in this period. These changes enable data-driven decision making, improve visibility into template usage and delivery reliability, and demonstrate proficiency in DB migrations, ingestion pipelines, SQL, and AWS Athena.
July 2025 — nhs-notify-reporting: Delivered significant performance, reliability, and correctness improvements across the reporting pipeline, plus an operational hygiene upgrade to daily data maintenance. These changes reduce data scanned, improve error handling, increase report accuracy, and enhance month-end integrity, delivering measurable business value.
July 2025 — nhs-notify-reporting: Delivered significant performance, reliability, and correctness improvements across the reporting pipeline, plus an operational hygiene upgrade to daily data maintenance. These changes reduce data scanned, improve error handling, increase report accuracy, and enhance month-end integrity, delivering measurable business value.
June 2025 monthly summary for NHSDigital/nhs-notify-reporting: Implemented latency watchdog monitoring with SQL views and Athena named queries to process raw latency data and compare against historical trends, enabling proactive alerting and SLA insights. Relaxed the 72-hour tolerance for NHSAPP messages by extending the fallback period from 2 days to 4 days, reducing false overdue flags. Enhanced reporting capabilities added new Power BI views, IAM policies, and Terraform resources to provide granular insights on message delivery and recipient distribution. Technologies demonstrated: SQL, Athena, Power BI, Terraform, IAM, CloudWatch. Business value: improved observability, governance, and data-driven decision support for delivery performance and recipient reach.
June 2025 monthly summary for NHSDigital/nhs-notify-reporting: Implemented latency watchdog monitoring with SQL views and Athena named queries to process raw latency data and compare against historical trends, enabling proactive alerting and SLA insights. Relaxed the 72-hour tolerance for NHSAPP messages by extending the fallback period from 2 days to 4 days, reducing false overdue flags. Enhanced reporting capabilities added new Power BI views, IAM policies, and Terraform resources to provide granular insights on message delivery and recipient distribution. Technologies demonstrated: SQL, Athena, Power BI, Terraform, IAM, CloudWatch. Business value: improved observability, governance, and data-driven decision support for delivery performance and recipient reach.
March 2025 monthly summary focusing on delivering business value through data-management enhancements, robust dashboards, and improved system reliability for the NHSDigital/nhs-notify-reporting repo. Key outcomes include Terraform-enabled AWS Glue table statistics for better data management and performance, dashboard-ready SQL views, bug fixes to latency_percentiles time-based filtering, query optimization for latency_percentiles, and proactive monitoring with a watchdog for stuck enrichment items.
March 2025 monthly summary focusing on delivering business value through data-management enhancements, robust dashboards, and improved system reliability for the NHSDigital/nhs-notify-reporting repo. Key outcomes include Terraform-enabled AWS Glue table statistics for better data management and performance, dashboard-ready SQL views, bug fixes to latency_percentiles time-based filtering, query optimization for latency_percentiles, and proactive monitoring with a watchdog for stuck enrichment items.
January 2025 monthly summary for NHSDigital/nhs-notify-reporting: Delivered two major features with strong business value and operational visibility. Focused on batch processing reliability and anomaly detection, with enhancements to data tooling and monitoring.
January 2025 monthly summary for NHSDigital/nhs-notify-reporting: Delivered two major features with strong business value and operational visibility. Focused on batch processing reliability and anomaly detection, with enhancements to data tooling and monitoring.
December 2024 monthly summary: Delivered enhanced reporting capability for request_item_plan_status by adding recipientcontactid and updating deployment and ingestion pipelines to support the new data, enabling more granular reporting of request items. This work improves visibility into item-level status, supports better decision-making, auditing, and operational governance.
December 2024 monthly summary: Delivered enhanced reporting capability for request_item_plan_status by adding recipientcontactid and updating deployment and ingestion pipelines to support the new data, enabling more granular reporting of request items. This work improves visibility into item-level status, supports better decision-making, auditing, and operational governance.
In November 2024, NHSDigital/nhs-notify-reporting delivered a targeted feature to enhance order tracking in plan status reporting. The team added an 'ordernumber' column to request_item_plan_status and updated Terraform, SQL ingestion, and the schema to enable end-to-end order traceability in reports. This work improves reporting accuracy, data consistency, and operational visibility for plan status analyses, enabling faster identification of bottlenecks and better decision-making.
In November 2024, NHSDigital/nhs-notify-reporting delivered a targeted feature to enhance order tracking in plan status reporting. The team added an 'ordernumber' column to request_item_plan_status and updated Terraform, SQL ingestion, and the schema to enable end-to-end order traceability in reports. This work improves reporting accuracy, data consistency, and operational visibility for plan status analyses, enabling faster identification of bottlenecks and better decision-making.
In Oct 2024, NHSDigital/nhs-notify-reporting delivered a new sendtime timestamp to the request_item_plan_status reporting domain, enabling better visibility into when items were sent. This included adding the sendtime column, the infrastructure to manage the column, and updated SQL scripts for ingestion and maintenance. The work enhances reporting accuracy, auditability, and SLA tracking without impacting existing workflows.
In Oct 2024, NHSDigital/nhs-notify-reporting delivered a new sendtime timestamp to the request_item_plan_status reporting domain, enabling better visibility into when items were sent. This included adding the sendtime column, the infrastructure to manage the column, and updated SQL scripts for ingestion and maintenance. The work enhances reporting accuracy, auditability, and SLA tracking without impacting existing workflows.
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