Worked on the nginx/nginx-gateway-fabric repository to enhance customer support documentation by updating support.md, clarifying the available support options for NGINX Gateway Fabric, and directing users to F5 Sales for advanced NGINX Plus features. The approach focused on improving documentation clarity using Markdown, ensuring that users could easily understand their support pathways and reducing the likelihood of misrouted support requests. This documentation-driven change was delivered as a single, auditable commit, supporting transparent change management. The work emphasized precision in technical writing and effective communication, contributing to a more streamlined support experience without introducing new features or bug fixes.