In July 2025, Nora O’Keeffe improved documentation quality for the snyk/user-docs repository by renaming the service description file from statement-of-work.md to declining-balance.md. She updated all related cross-references in the summary and README to ensure consistency and accuracy, using Markdown to maintain clear formatting and structure. Nora’s work focused on enhancing discoverability and reducing customer confusion, which in turn supports smoother onboarding and lowers support overhead. While the scope was limited to documentation and did not involve code or bug fixes, her attention to detail ensured the documentation accurately reflected the current service, demonstrating strong documentation skills.