Worked on the Factory-AI/factory repository to deliver a comprehensive update to pricing and tier documentation, focusing on the rollout of the Pro Plus tier and clarifying usage limits across plans. Leveraged Markdown and technical writing skills to enhance documentation quality, ensuring alignment with public site changes and improving customer guidance. Collaborated across teams to maintain accuracy and consistency, updating FAQ sections and refining copy for better accessibility. The work supported revenue expansion by clearly communicating new rate limits and plan details, while product management expertise ensured that documentation changes reduced support friction and reflected evolving business requirements without introducing new bugs.