Contributed two major documentation features to the snowplow/documentation repository, focusing on enhancing observability and incident response for data teams. Developed comprehensive Markdown-based guides for troubleshooting data quality dashboard issues, addressing scenarios such as missing warehouse permissions and query timeouts, and providing actionable diagnostics and optimization steps. Authored detailed documentation for Failed Event Alerts in Data Product Studio, outlining setup, management, and configuration for both classic and new alert implementations, including email and Slack integrations. Leveraged technical writing and documentation skills to consolidate knowledge, streamline onboarding, and reduce mean time to resolution by enabling more effective self-service support for operational reliability.