In September 2025, Wendy Reid enhanced the w3c/Guide repository by developing a Code of Conduct Incident Resolution Process that integrates tEQuitable, a third-party ombuds service, into the incident workflow. Using Markdown and leveraging her skills in documentation and technical writing, she revised the incident resolution procedures to include an immediate-assistance summary, clarified the role and limitations of ombuds services, and detailed formal complaint options. This update emphasized confidentiality and provided clearer guidance for conflict resolution. Wendy’s work focused on policy-driven process improvement, strengthening governance and risk management by aligning incident handling with Code of Conduct requirements for stakeholders.