Developed and delivered a Code of Conduct Incident Resolution Process Enhancement for the w3c/Guide repository, focusing on integrating tEQuitable, a third-party ombuds service, into the incident workflow. The work involved drafting comprehensive documentation in Markdown, revising incident resolution procedures, and adding an immediate-assistance summary to improve clarity and support. Emphasis was placed on confidentiality, outlining available resolution options, and clearly defining the role and limitations of ombuds services. By aligning the process with Code of Conduct policies, this update strengthened governance, reduced organizational risk, and provided clearer, policy-driven guidance for stakeholders navigating conflict resolution and formal complaint procedures.