Worked on the netwrix/docs repository to enhance Platform Governance and Flashlight documentation for NetSuite and Salesforce. Focused on improving navigation, cross-product readability, and information architecture, the work included reorganizing sidebars, updating welcome pages, and embedding multimedia such as tutorial videos to streamline onboarding and reduce user friction. Applied technical writing and content management skills using Markdown to standardize formatting across tables, notes, and subheadings, ensuring consistency and accessibility. The updates delivered measurable improvements in documentation engagement and usability, making it easier for users to locate guides, understand product features, and access support resources across multiple platforms.