
In January 2026, Santiago Sillerom developed a Genesys AudioHook WebSocket protocol integration for the pipecat-ai/pipecat repository, enabling bidirectional audio streaming and session management between Pipecat pipelines and Genesys Cloud. He designed a new serializer with robust event-driven programming in Python, improving frame handling and reliability for enterprise integrations. Santiago added support for urgent frames and custom parameters in closed messages, enhancing control over closed-state communication. His work included comprehensive pytest-based testing scaffolds, expanded test coverage, and code quality improvements using linting tools. This integration reduced onboarding risk and streamlined enterprise deployment by strengthening interoperability and maintainability in backend systems.
January 2026 (2026-01) — Pipecat delivered a focused enterprise integration with Genesys AudioHook over WebSocket, significantly expanding interoperability with Genesys Cloud and strengthening reliability. The release centers on a new serializer, enabling bidirectional audio streaming between Pipecat pipelines and Genesys Cloud, improved frame handling, and robust event-driven behavior. It also includes testing scaffolds, linting improvements, and code quality refinements that reduce risk and accelerate onboarding of enterprise customers.
January 2026 (2026-01) — Pipecat delivered a focused enterprise integration with Genesys AudioHook over WebSocket, significantly expanding interoperability with Genesys Cloud and strengthening reliability. The release centers on a new serializer, enabling bidirectional audio streaming between Pipecat pipelines and Genesys Cloud, improved frame handling, and robust event-driven behavior. It also includes testing scaffolds, linting improvements, and code quality refinements that reduce risk and accelerate onboarding of enterprise customers.

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