During January 2025, Thomas Benton developed automated Zendesk ticket creation and deletion functionality for the Sema4AI/gallery repository. He implemented Python client functions to manage the ticket lifecycle, integrated these with the existing backend, and updated both the changelog and README to document usage patterns. His work included refining client and package configurations to support seamless Zendesk API integration, enabling the gallery service to automate support workflows and reduce manual intervention. By leveraging Python, YAML, and backend development skills, Thomas delivered a focused feature that improved operational efficiency, though the scope was limited to a single feature without major bug fixes.