Worked on targeted documentation improvements for Kong’s docs.konghq.com and developer.konghq.com repositories, focusing on enhancing user guidance and reducing ambiguity. Addressed three documentation bugs by clarifying step instructions, correcting resource usage, and aligning terminology, which helped minimize user confusion and support requests. Delivered a feature to improve Mermaid diagram rendering in Kong Gateway upgrade documentation by adjusting Markdown and HTML formatting, ensuring diagrams displayed correctly for upgrade workflows. Demonstrated skills in Markdown, HTML, and version control while collaborating on documentation governance. The work emphasized accuracy, consistency, and readability, contributing to a smoother user experience and more reliable technical documentation.