
Developed onboarding documentation for the RightFax internal tool within the 18F/handbook repository, focusing on streamlining user adoption for GSA staff. The work involved creating detailed Markdown guides that explain how to send and receive faxes, manage inbound numbers, and utilize outbound faxing via email. By clarifying internal workflows and marking RightFax as an official tool, the documentation reduced setup time and minimized support queries. The approach emphasized clear, accessible instructions and thorough integration with existing handbook resources. This contribution leveraged skills in technical writing and documentation, ensuring that users could efficiently navigate and implement the new faxing service.
In 2025-03, delivered essential onboarding documentation for RightFax as a new internal tool within the 18F/handbook, enabling users to understand and adopt the service with minimal friction. Focused documentation covers sending/receiving faxes, inbound numbers, and outbound faxing via email, establishing a clear internal workflow.
In 2025-03, delivered essential onboarding documentation for RightFax as a new internal tool within the 18F/handbook, enabling users to understand and adopt the service with minimal friction. Focused documentation covers sending/receiving faxes, inbound numbers, and outbound faxing via email, establishing a clear internal workflow.

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