Katiwa developed comprehensive documentation for the Priority Community Support (PCS) feature within the MicrosoftDocs/azure-management-docs repository, focusing on improving Azure Developer Support Plan onboarding and issue resolution. Using Markdown and technical writing skills, Katiwa authored a detailed guide that explains PCS as the first line of support in the Azure portal, its integration with Microsoft Q&A, and procedures for access control, sensitive data handling, and escalation. The documentation aligns with repository standards and clarifies support boundaries, enabling both customers and engineers to navigate support processes more efficiently. The work demonstrates depth in process analysis and clear, standards-driven communication.