Contributed to the maqsoftware/MAQSoftware repository by delivering two targeted enhancements focused on customer responsiveness and data transparency. Developed and documented the LoadFAST Service SLA Improvement, establishing a clear two-business-day response commitment for support requests. Updated the privacy policy to clarify data handling practices, explicitly stating that no personal data is collected and ensuring the policy reflects the latest update date. Maintained strong commit traceability throughout the process to support compliance audits and governance. Leveraged HTML, front end development, and documentation skills to implement these changes, resulting in improved customer trust and clearer communication of service expectations and data usage.