Worked on updating the ConnectWise integration prerequisites documentation within the immense/immybot-documentation repository, focusing on clarifying and specifying a new required permission for managing technician pods. The approach involved revising Markdown-based documentation to detail the necessary access path for Service Desk, Service Tickets, and Inquire permissions, aiming to reduce misconfigurations during integration setup. By improving documentation clarity, the update supported safer access control and streamlined onboarding for users configuring ConnectWise integrations. The work emphasized documentation skills and proficiency with Markdown, ensuring that technical requirements were communicated effectively to both developers and support teams, ultimately reducing support load and onboarding friction.