MicrosoftDocs/dynamics-365-customer-engagement
Feb 2025 – Oct 2025
2 Months active
Languages Used
Markdown
Technical Skills
Documentation
andrewclear-ms
PROFILE
Andrewclear-ms
Contributed targeted documentation enhancements to the MicrosoftDocs/dynamics-365-customer-engagement repository, focusing on multi-day scheduling features within Dynamics 365. Addressed user confusion by clarifying the correct use of the schedule board’s daily, weekly, and monthly views for multi-day work orders, reducing mis-scheduling and support requests. Updated Resource Scheduling Optimization (RSO) documentation to reflect current product behavior, removing outdated preview tags and specifying valid date requirements. Leveraged Markdown and documentation best practices to align user guidance with evolving UI flows. Demonstrated attention to detail and cross-team collaboration in a version-controlled environment, supporting improved onboarding and reducing friction for both users and support teams.
Overall Statistics
Feature vs Bugs
50%Features
Repository Contributions
2Total
Bugs
1
Commits
2
Features
1
Lines of code
19
Activity Months2
Your Network
4767 peopleSame Organization
@microsoft.com4720
GitOpsMember
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Abi GicicMember
Abigail HartmanMember
Abram SandersonMember
Adam EttenbergerMember
Alexandre GattikerMember
Ami HollanderMember
AndersMember
Shared Repositories
47
Work History
October 2025
1 Commits • 1 Features
Oct 1, 2025October 2025 — Focused on delivering high-value documentation improvements for the Resource Scheduling Optimization (RSO) feature in Microsoft Docs. Delivered a targeted update to the RSO documentation to remove the 'preview' tag and clarify the requirements for scheduling multi-day service requests, including valid dates and related detail records. This work, tracked under #15593, reduces customer confusion, improves onboarding, and lowers post-release support inquiries. Scope: MicrosoftDocs/dynamics-365-customer-engagement repository.
1 Commits • 1 Features
Oct 1, 2025October 2025 — Focused on delivering high-value documentation improvements for the Resource Scheduling Optimization (RSO) feature in Microsoft Docs. Delivered a targeted update to the RSO documentation to remove the 'preview' tag and clarify the requirements for scheduling multi-day service requests, including valid dates and related detail records. This work, tracked under #15593, reduces customer confusion, improves onboarding, and lowers post-release support inquiries. Scope: MicrosoftDocs/dynamics-365-customer-engagement repository.
October 2025
February 2025
1 Commits
Feb 1, 2025February 2025: Documentation fix in MicrosoftDocs/dynamics-365-customer-engagement updated the scheduling guidance for multi-day work orders, clarifying usage of the schedule board across daily/weekly/monthly views to select multi-day requirements. This reduces errors, improves onboarding, and strengthens doc quality.
February 2025
1 Commits
Feb 1, 2025February 2025: Documentation fix in MicrosoftDocs/dynamics-365-customer-engagement updated the scheduling guidance for multi-day work orders, clarifying usage of the schedule board across daily/weekly/monthly views to select multi-day requirements. This reduces errors, improves onboarding, and strengthens doc quality.
Activity
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Quality Metrics
Correctness100.0%
Maintainability100.0%
Architecture100.0%
Performance100.0%
AI Usage20.0%
Skills & Technologies
Programming Languages
Markdown
Technical Skills
Documentation
Repositories Contributed To
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