Andy Punt updated the Outlook Shared Mailbox Reporting Permissions documentation in the MicrosoftDocs/defender-docs repository, focusing on clarifying delegate permissions required for reporting messages from shared mailboxes in Outlook. He approached this by making three targeted commits using Markdown and the Learn Editor workflow, ensuring version control best practices and clear technical writing. Andy’s work improved the documentation’s clarity and usability, directly addressing customer confusion and reducing support overhead. By collaborating across teams and leveraging his documentation and technical writing skills, he enabled faster onboarding for customers using Outlook reporting workflows. The update demonstrated depth in process adherence and content accuracy.