Worked on the CleverCloud/documentation repository to enhance incident response processes for DBaaS services, focusing on documentation improvements. Updated the postmortem documentation for a March 3 incident, detailing DBaaS actions, restart procedures, and manual handling of ciphered databases to clarify recovery steps. Refined the description of a provider API enhancement, making ciphered database reboots more accessible for operators and customers. Used Markdown to ensure clear, maintainable documentation and aligned new content with existing playbooks to support consistent onboarding and team handoffs. This work improved operational transparency and laid the foundation for faster, more reliable incident management in production environments.