Worked on improving documentation accuracy for the MicrosoftDocs/dynamics-365-contact-center repository, focusing on aligning guidance with current product capabilities. Addressed outdated references to Bring Your Own Carrier (BYOC) for WhatsApp integration with Azure Communication Services, ensuring the documentation reflected recent ACS direct routing limitations for SMS. Used Markdown to update and maintain technical documentation, emphasizing clarity and risk reduction for misconfiguration. The approach involved careful version tracking and targeted content removal, which helped mitigate potential customer support escalations. Demonstrated attention to detail and a strong understanding of documentation best practices, contributing to a more reliable and user-friendly developer experience.