Claire developed foundational documentation for the Freezer long-term storage service in the nesi/support-docs repository, focusing on onboarding, business value, and governance. She used Markdown and technical writing skills to detail the service’s purpose, configuration, and integration with s3cmd, outlining data transfer and retrieval processes. Claire also identified and documented known issues and caveats, providing clear guidance to reduce misconfigurations and support overhead. Her work established a single source of truth for users, supporting scalability and compliance by ensuring traceability and auditability of changes. The documentation’s depth addressed both technical and operational concerns, facilitating smoother adoption and ongoing maintenance.