Claire Rye focused on enhancing operational documentation within the nesi/support-docs repository, delivering three major updates over one month. She consolidated and clarified Markdown-based guidance on long-term storage retention, region-specific configuration, and large-file handling, addressing common user pain points and reducing support overhead. Her work detailed default retention periods, s3cmd usage, and bucket naming conventions, while also improving instructions for configuring storage regions and managing chunk sizes. By emphasizing clear, actionable documentation and leveraging her expertise in Markdown and technical writing, Claire improved policy compliance and release readiness, ensuring users could more reliably manage data storage and configuration without missteps.