Worked on enhancing developer experience for Kong’s documentation by delivering targeted improvements to the developer.konghq.com repository. Focused on observability and error resolution, the work included authoring and updating Markdown-based support articles that clarified retry behavior and provided step-by-step guidance for resolving LLM route errors, such as ensuring the correct Content-Type header. Collaborated cross-functionally to co-author documentation, applied debugging skills to address doc rendering issues, and maintained version-control discipline throughout. These updates improved self-service for developers by reducing support friction and reinforcing best practices for testing and troubleshooting, demonstrating strengths in technical writing, documentation structuring, and support article creation.