Mike Bell developed standardized issue templates for the ministryofjustice/cloud-platform repository, focusing on improving issue triage and user support workflows. He introduced assignee fields and a support-request tag, enabling clearer assignment and more efficient routing of issues to the appropriate team members. Using Markdown and YAML-based configuration, Mike aligned the templates with existing project processes and labeling conventions, which helps streamline governance and onboarding for new contributors. His work demonstrated proficiency in configuration management and issue management, resulting in a more consistent and maintainable approach to issue reporting. The depth of the changes addressed both workflow clarity and contributor experience.