Sablu Miah enhanced the reliability of incident response processes in the ministryofjustice/cloud-platform-user-guide repository by correcting misrouted PagerDuty escalation emails. Focusing on documentation and technical writing, Sablu updated operational runbooks written in ERB and HTML to ensure that critical incidents are directed to the correct on-call alias. The work involved carefully tracing and revising escalation contacts, with changes tracked through precise Git commits to support auditability and reproducibility. Although the scope was limited to a single bug fix over one month, the update reduced the risk of alerting failures and aligned documentation with current operational practices for improved incident management.