Worked on the ministryofjustice/cloud-optimisation-and-accountability repository to enhance the ticket template, focusing on clarity and compliance with COAT standards. Refactored the template’s structure by introducing dedicated sections for testing steps and linking directly to the Definition of Done, which reduced ambiguity in ticket creation and verification. Applied technical writing and documentation skills to improve Markdown formatting, resulting in more readable and consistent documentation. The work centered on a single feature, with no bug fixes, and demonstrated a methodical approach to aligning process documentation with organizational standards. Utilized Markdown and technical writing best practices to streamline workflow and improve code quality.