During March 2025, Damien Mathieu enhanced telemetry capabilities for the webex-js-sdk repository by introducing a new metric product type dedicated to wxcc CRM integrations. He implemented this feature in TypeScript, focusing on API integration and plugin development to extend the internal-plugin-metrics enum. This addition enables precise tracking of CRM-specific metrics, laying the foundation for future analytics dashboards and data-driven improvements within the platform. While the work did not involve bug fixes, Damien maintained high coding standards and ensured traceability through a dedicated commit and pull request. The scope was focused, providing depth in instrumentation and forward compatibility for CRM analytics.