Worked on enhancing customer communications and self-service readiness for Flex Block Storage in the rackerlabs/genestack repository. Developed comprehensive, customer-facing documentation detailing workflows for creating, attaching, detaching, and managing block storage volumes, using Markdown to ensure clarity and accessibility. Introduced ready-to-use templates for incident notifications, streamlining support processes and improving user guidance. All documentation updates were aligned with OSPC-1821 requirements and incorporated reviewer feedback, including updates to login procedures. Focused on technical writing and customer support, the work emphasized high documentation quality, careful code review, and adherence to established processes, contributing to a more robust and user-friendly support experience.