December 2025 monthly summary focusing on key accomplishments and business impact for livechat-public-docs. Overview: Delivered an essential enhancement to the customer data model to support omnichannel interactions across platforms, enabling more consistent customer experiences and richer analytics. This work reinforces cross-channel capabilities and lays groundwork for future integrations with telephony and messaging services. Key impact: - Streamlined cross-channel customer interactions by enriching the customer object with phone number and omnichannel data, reducing data fragmentation and enabling unified view across channels. - Improved readiness for omnichannel support, enabling faster rollback to docs and platform references with accurate data schemas. Notes: All work tracked against the livechat-public-docs repository for December 2025 with a precise commit linked to the feature.