
Worked on the livechat-public-docs repository to deliver an upgrade of the Billing API to version 3, focusing on enhancing both functionality and documentation. Introduced a new 'past_due' status for recurring charges and updated API URLs and endpoints to reflect the latest version, ensuring consistency across the documentation. Used Markdown to clarify status semantics and versioning, which streamlines developer onboarding and reduces support queries. Applied skills in API documentation and technical writing to improve the accuracy and usability of the billing documentation. The work addressed billing accuracy and improved the overall developer experience by making the documentation clearer and more maintainable.
March 2025 — Delivered Billing API v3 upgrade and comprehensive documentation enhancements for livechat-public-docs. Introduced a new 'past_due' status for recurring charges, updated API URLs and endpoints to align with v3, and clarified status behavior and versioning in the docs. This work improves billing accuracy and developer experience, reducing onboarding time and support overhead.
March 2025 — Delivered Billing API v3 upgrade and comprehensive documentation enhancements for livechat-public-docs. Introduced a new 'past_due' status for recurring charges, updated API URLs and endpoints to align with v3, and clarified status behavior and versioning in the docs. This work improves billing accuracy and developer experience, reducing onboarding time and support overhead.

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