Worked on the mozilla/ecosystem-platform repository to enhance incident triage governance by updating the triage process documentation. Focused on reducing ambiguity in severity handling, the work introduced supportive language for urgent issues and clarified procedures for re-evaluating prioritization when new S1 or S2 issues arise. The update also advised triage owners to consult team leads for timely escalation and improved cross-team alignment. This documentation feature was implemented using Markdown, emphasizing clear communication and process guidance. The changes aimed to accelerate decision-making and provide actionable support for triage owners, reflecting a methodical approach to policy and documentation within the project.