
Worked on the intercom/Intercom-OpenAPI repository to deliver a Timing Metrics Enhancement for the Calls API, expanding the schema to include duration, talk time, queue time, and hold time fields. This update improved observability and analytics by enabling detailed per-call performance metrics, supporting SLA monitoring and product insights. The work involved evolving the OpenAPI schema using YAML, updating example responses and documentation, and ensuring alignment with recent public API changes. Collaboration was demonstrated through a co-authored Git commit, reflecting attention to code quality and version control. The project showcased skills in API development, OpenAPI Specification, and REST API design.
May 2026 monthly summary — Intercom-OpenAPI. Key feature delivered: Timing Metrics Enhancement for Calls API, adding duration, talk_time, queue_time, and hold_time to the Calls schema and updating GET /calls/{id} example response; aligns with public API changes (PR #506158). Implemented in commit 9cb58a16c8f1c1f3a4b218bb94350adf4fa28d75. Major bugs fixed: None documented for this repo in May 2026. Overall impact: improves observability and analytics by enabling per-call performance metrics, supporting SLA monitoring and product insights, and reducing integration risk by aligning with public API changes. Technologies/skills demonstrated: OpenAPI schema evolution, REST API design, schema/version alignment, and Git collaboration (co-authored commit).
May 2026 monthly summary — Intercom-OpenAPI. Key feature delivered: Timing Metrics Enhancement for Calls API, adding duration, talk_time, queue_time, and hold_time to the Calls schema and updating GET /calls/{id} example response; aligns with public API changes (PR #506158). Implemented in commit 9cb58a16c8f1c1f3a4b218bb94350adf4fa28d75. Major bugs fixed: None documented for this repo in May 2026. Overall impact: improves observability and analytics by enabling per-call performance metrics, supporting SLA monitoring and product insights, and reducing integration risk by aligning with public API changes. Technologies/skills demonstrated: OpenAPI schema evolution, REST API design, schema/version alignment, and Git collaboration (co-authored commit).

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